Your Privacy Matters at abc8c
This Privacy Policy explains how abc8c collects, uses, stores, and protects the personal information you provide when you use our platform. We are committed to handling your data with transparency, care, and the highest standards of security.
Our Commitments
How abc8c Protects Your Data
These six principles define our approach to data privacy at abc8c. They summarise our core commitments to every player on the platform. The full legal details are set out in the policy sections below.
Secure by Design
All data transmitted between your device and abc8c is protected by 256-bit SSL/TLS encryption. Our infrastructure is hosted on hardened servers with multi-layer access controls, regular security audits, and real-time intrusion monitoring to keep your personal information safe at all times.
No Data Selling
abc8c will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. Your information is collected solely to operate and improve the platform and to fulfil our legal compliance obligations — never for commercial resale to outside parties.
Your Data Rights
Registered abc8c players hold the right to access, correct, export, and request deletion of their personal data at any time. Submit a formal data request by emailing [email protected] and we will acknowledge and process your request within 10 business days.
Consent-Based Collection
abc8c collects only the personal data that is strictly necessary to operate your account and comply with anti-money laundering and responsible gaming obligations. No data is collected without a lawful basis — whether that is your explicit consent, contractual necessity, or a legal compliance requirement applicable to our operations in Bangladesh.
Defined Retention Periods
abc8c retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Once your data is no longer required, it is securely deleted or anonymised. Specific retention periods for each data category are set out in the Data Retention section of this policy below.
Breach Notification
In the unlikely event of a data breach that affects your personal information, abc8c will notify all impacted players promptly via their registered email address. We will describe what data was affected, what steps we have taken to contain the breach, and what actions you should take to protect your account.
Summary: This Privacy Policy explains how abc8c ("we", "us", "our") collects and handles personal data provided by users ("you", "the Player") when you use the abc8c platform at https://abc8c.io. We are committed to protecting your privacy and processing your personal data fairly, lawfully, and transparently. This policy is effective as of 1 January 2026.
1 Introduction
abc8c operates an online sports betting and casino platform available at https://abc8c.io, primarily serving players based in Bangladesh. This Privacy Policy sets out the principles and practices governing how we collect, use, store, share, and protect personal data relating to our registered players and website visitors.
We take the privacy and security of your personal information seriously. All data processing activities conducted by abc8c are carried out in accordance with applicable data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
By registering an account on abc8c or by continuing to use our website, you acknowledge that you have read this Privacy Policy in its entirety and agree to the collection and use of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the abc8c platform and contact us to request account closure.
Platform Scope: This Privacy Policy applies to all services operated under the abc8c brand at https://abc8c.io, including the sportsbook, live casino, slots, crash games, promotional programmes, and the abc8c customer support service. It applies to all players, visitors, and individuals who contact us through any channel.
2 Data We Collect
abc8c collects personal data in two broad categories: data you provide directly to us, and data we collect automatically through your use of the platform. The following table summarises the specific types of personal data we collect and the purpose for collecting each category.
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National ID or passport number | Account registration, KYC verification, age verification, AML compliance |
| Contact Data | Mobile phone number, email address, residential address in Bangladesh | Account management, security alerts, support communications, OTP delivery |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, Visa/Mastercard last-four digits, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML monitoring, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session tokens | Security monitoring, fraud detection, platform performance optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click events, search queries within the platform | Product improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| KYC Documents | Copies of government-issued ID, proof of address, payment method ownership proof | Identity verification, regulatory compliance, fraud prevention |
abc8c applies the principle of data minimisation — we collect only what is genuinely necessary for the stated purpose. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law and with your explicit consent.
3 How We Collect Your Data
abc8c collects your personal data through the following channels and mechanisms:
3.1 Direct Collection
Data you provide directly to abc8c includes information submitted during account registration, during KYC verification document uploads, when you contact our support team, when you participate in promotions or surveys, and when you set responsible gaming preferences such as deposit limits or self-exclusion requests.
3.2 Automated Collection
When you visit https://abc8c.io or use the abc8c platform, we automatically collect technical and usage data through server logs, session tracking, and first-party cookies. This includes your IP address, device identifiers, browser fingerprint, and behavioural data such as which games you play and how long you play them. This automated data collection is necessary to operate and secure the platform and to meet our responsible gaming monitoring obligations.
3.3 Third-Party Sources
In certain circumstances, abc8c may receive personal data about you from third-party sources, including:
- Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to confirm the status and ownership of your payment account
- Identity verification service providers — to assist with KYC and anti-money laundering checks
- Fraud prevention databases — to screen new account registrations for known fraudulent patterns
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — to record game session results and resolve dispute queries
Cookie Policy Note: A detailed description of the cookies abc8c uses, their duration, and how to manage your cookie preferences is set out in Section 6 of this Privacy Policy. abc8c uses only first-party cookies; we do not use third-party advertising or tracking cookies.
4 How We Use Your Data
abc8c processes your personal data for the following purposes, each supported by a defined lawful basis:
4.1 Account Management and Service Delivery
We use your identity and contact data to create and manage your player account, process deposits and withdrawals, deliver game content, provide customer support, and send essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. This processing is necessary for the performance of our contract with you.
4.2 Identity Verification and KYC Compliance
abc8c is obligated to verify the identity of all players and to perform ongoing due diligence as part of our anti-money laundering (AML) and responsible gaming programmes. We process your identity data and KYC documents to fulfil these legal obligations. Without this processing, we are unable to offer you an active betting account.
4.3 Fraud Prevention and Security
We process technical and financial data to detect and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. This processing is carried out in pursuit of our legitimate interest in protecting the security of the platform and the integrity of our player community.
4.4 Responsible Gaming Monitoring
abc8c uses your usage data and betting history to monitor for patterns that may indicate problematic gambling behaviour, in accordance with our responsible gaming commitments. Where such patterns are detected, we may proactively contact you to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is in the substantial public interest of player welfare.
4.5 Platform Improvement and Personalisation
We use aggregated and pseudonymised usage data to analyse how players interact with the abc8c platform, identify technical issues, improve the user interface, and personalise your game recommendations and promotional offers where you have opted in to receive personalised content. This processing is based on our legitimate interest in improving the quality of the platform.
4.6 Marketing Communications
Where you have explicitly opted in to marketing communications during registration or at any subsequent time through your account settings, abc8c may send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, and platform updates. You may withdraw your consent to marketing communications at any time. Full details are set out in Section 12.
5 Data Sharing & Disclosure
abc8c does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the circumstances described below, each of which is subject to strict data processing agreements requiring the recipient to handle your data in accordance with applicable data protection standards.
5.1 Payment Processors
To process your deposits and withdrawals, we must share relevant financial and identity data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). The data shared is limited to what is strictly necessary to authorise and complete the transaction. Each payment provider operates under its own privacy policy and regulatory framework.
5.2 KYC and Identity Verification Partners
abc8c works with certified third-party KYC service providers to assist with identity verification and document validation. Your identity data and KYC documents may be processed by these providers solely for the purpose of verifying your identity and checking your details against relevant compliance databases.
5.3 Game Providers
Game content on abc8c is delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player ID and session data to deliver game content and resolve technical disputes. They do not receive your full identity or financial data.
5.4 Legal and Regulatory Disclosure
abc8c may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so by a valid court order, statutory obligation, or lawful request from a competent authority. In such cases, we will disclose only the minimum data required to satisfy the legal request and will notify you of the disclosure where we are legally permitted to do so.
No Advertising Data Sharing: abc8c strictly does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeted advertising. Any aggregated platform analytics used internally are anonymised and cannot be linked back to individual players.
6 Cookies & Tracking Technologies
abc8c uses a limited set of first-party cookies and similar technologies to operate and secure the platform. We do not use third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies of any kind.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, store your authenticated session token, remember your language preference, and protect against CSRF attacks | Session (deleted on browser close) |
| Functional | Remember your preferred deposit method, remember your responsible gaming settings, store your favourite games list | Up to 12 months |
| Performance / Analytics | Collect anonymised, aggregated usage statistics to identify slow page loads, navigation drop-offs, and technical errors on the platform | Up to 6 months |
6.2 Managing Cookies
Strictly necessary cookies cannot be disabled — they are essential to the secure operation of your account. Functional and performance cookies may be disabled through your browser settings. Please note that disabling functional cookies may result in a degraded experience, such as having to re-enter your preferred settings on each visit. You can manage or delete cookies via your browser's privacy settings. The procedure varies by browser — please consult your browser's documentation for specific instructions.
7 Data Retention
abc8c retains your personal data for the minimum period necessary to fulfil the purposes described in this Privacy Policy, taking into account our legal obligations, dispute resolution requirements, and responsible gaming monitoring commitments. The following table outlines our standard data retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance, dispute resolution, regulatory audit obligations |
| KYC Documents | Duration of account + 5 years after closure | Legal obligation to retain identity verification records |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and AML audit requirements |
| Betting & Gaming History | 5 years from date of activity | Dispute resolution, responsible gaming monitoring, regulatory compliance |
| Support Communications | 3 years from date of last communication | Quality assurance, dispute resolution, training |
| Technical / Log Data | 90 days from collection | Security monitoring and fraud investigation |
| Marketing Preferences | Until consent is withdrawn or account is closed | Proof of consent and opt-out compliance |
Upon expiry of the applicable retention period, abc8c will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to any individual.
8 Data Security
abc8c implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Our platform enforces HTTPS on every page and rejects unencrypted HTTP connections.
- Encryption at Rest: Sensitive personal data stored in our databases, including identity documents and financial data, is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is strictly limited to abc8c staff members who have a genuine operational need to access it. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication: Player accounts are protected by optional two-factor authentication via SMS OTP. We strongly encourage all players to enable 2FA through their account settings panel.
- Security Audits: abc8c conducts regular internal security reviews and engages third-party security professionals to perform periodic penetration testing of our platform infrastructure.
- Breach Response: In the event of a confirmed data breach, abc8c will take immediate containment measures, conduct a thorough investigation, and notify affected players and relevant authorities within the timeframes required by applicable data protection obligations.
Player Responsibility: While abc8c maintains robust server-side security controls, the security of your account also depends on you keeping your login credentials confidential. Please use a unique, strong password for your abc8c account and enable two-factor authentication. abc8c support staff will never ask for your password.
9 Your Data Rights
As a registered abc8c player, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. abc8c will acknowledge your request within 3 business days and will aim to resolve it fully within 10 business days. Where a request is complex or involves a high volume of data, we may extend this period by a further 10 business days and will notify you accordingly.
9.1 Right to Access
You have the right to request a copy of all personal data that abc8c holds about you, together with information about how it is being used, who it has been shared with, and how long it will be retained. This is commonly referred to as a Subject Access Request (SAR).
9.2 Right to Rectification
If any personal data abc8c holds about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may update certain account details directly through your account settings panel without needing to contact support.
9.3 Right to Erasure
You have the right to request that abc8c delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the processing was unlawful. Please note that this right is subject to overriding legal obligations — for example, we are required by law to retain certain financial and KYC records for a minimum of 5 to 7 years following account closure, and these records cannot be deleted on request during that retention period.
9.4 Right to Data Portability
Where abc8c processes your personal data on the basis of your consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive a machine-readable copy of your data in a structured, commonly used format (such as CSV or JSON) to allow you to transfer it to another service provider.
9.5 Right to Object
You have the right to object to abc8c's processing of your personal data where that processing is based on our legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
9.6 Right to Restrict Processing
In certain circumstances — for example, while we are verifying the accuracy of data you have disputed — you may request that abc8c restrict the processing of your personal data to storage only, without using it for any other purpose.
Identity Verification for Rights Requests: To protect your privacy and prevent unauthorised access to your data, abc8c will verify your identity before processing any data rights request. You may be asked to confirm your registered email address, mobile number, or provide a copy of a government-issued ID. We will never charge a fee for standard data rights requests.
10 Minors & Age Restriction
The abc8c platform is strictly intended for adults aged 21 years and above. abc8c does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. During the account registration process, all players are required to declare that they are aged 21 or above and to submit date-of-birth information that is verified during the KYC process.
If abc8c discovers or is notified that a registered account is being operated by a person under the age of 21, we will immediately close the account, void any wagering activity, and securely delete the personal data of the underage individual from our systems as soon as reasonably practicable, subject to any overriding legal obligation to retain certain records.
Parents and guardians who believe that a minor may have registered an abc8c account without their knowledge are encouraged to contact us immediately at [email protected]. We will prioritise such reports and take swift action to close the account and remove the minor's data.
21+ Only: abc8c enforces strict age verification as part of the account registration and KYC process. Playing on abc8c by persons under the age of 21 is strictly prohibited. If you are concerned about underage gambling, please visit our Responsible Gaming page for guidance on parental controls and support resources.
11 International Data Transfers
abc8c's primary infrastructure and data storage is located in secure data centres serving the South Asia and South-East Asia regions, designed to minimise latency for players in Bangladesh. In the course of operating the platform, certain personal data may be processed by third-party service providers whose infrastructure is located in other countries, including KYC verification partners and game delivery networks operated by providers such as Pragmatic Play and Evolution Gaming.
Whenever personal data is transferred outside of Bangladesh, abc8c ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Privacy Policy. These safeguards include contractual data processing agreements with all third-party processors that include data protection obligations consistent with internationally recognised data protection standards.
abc8c does not transfer your personal data to jurisdictions known to have inadequate data protection frameworks without ensuring that adequate contractual and technical safeguards are in place. If you have questions about the specific countries to which your data may be transferred, please contact [email protected].
12 Marketing Communications
abc8c sends marketing communications — including promotional offers, bonus announcements, new game alerts, and seasonal event promotions such as BPL season campaigns, Eid special offers, and IPL promotions — only to players who have explicitly opted in to receive such communications.
12.1 Opting In
You may opt in to receive marketing communications from abc8c during the account registration process, or at any time thereafter through the notification preferences section of your account settings panel. You may choose your preferred communication channel, including email, SMS, or WhatsApp.
12.2 Opting Out
You may withdraw your consent to marketing communications at any time by:
- Clicking the "Unsubscribe" link included in every marketing email
- Updating your notification preferences in your account settings panel
- Sending an unsubscribe request by email to support@abc 8c.io with the subject line "Unsubscribe"
Upon receipt of a valid opt-out request, abc8c will cease sending marketing communications within 5 business days. Please note that even after opting out of marketing communications, you will continue to receive essential transactional messages such as deposit confirmations, withdrawal notifications, security alerts, and important account notices — these are not marketing communications and cannot be disabled while your account remains active.
12.3 Personalised Offers
Where you have opted in to personalised marketing, abc8c may use your game history and betting preferences to tailor the promotional offers we send you. This processing is based on your consent and is limited to improving the relevance of communications we send to you. We do not share your behavioural data with third-party marketers for this purpose. You may opt out of personalised offers while remaining opted in to general marketing communications by adjusting your preferences in your account settings panel.
13 Changes to This Privacy Policy
abc8c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. All updates will be published on this page at https://abc8c.io/privacy-policy with a revised effective date clearly indicated at the top of the document.
Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way we process your personal data — abc8c will notify all registered players by email to their registered email address at least 14 days before the change takes effect. Your continued use of the abc8c platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how abc8c protects your personal information. If you disagree with any change to this Privacy Policy, you should discontinue use of the platform and contact us to request account closure.
Version History: This is version 1.0 of the abc8c Privacy Policy, effective 1 January 2026. Prior to this date, the platform operated under a pre-launch data collection notice. If you registered during any pre-launch beta period, this full Privacy Policy now governs the processing of your personal data in its entirety.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way abc8c processes your personal data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality and will receive a response within 3 business days.
abc8c Data Protection Team
Email (plain text, not a link): [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
Response Time: Within 3 business days
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
When submitting a data rights request, please include your full registered name, the email address associated with your abc8c account, and a clear description of the request you are making. This will help us locate your records promptly and respond to your request as efficiently as possible.
abc8c is committed to resolving all privacy-related concerns directly and promptly. We appreciate the trust you place in us by using the abc8c platform, and we remain dedicated to upholding the highest standards of data privacy and security for every player in our community.
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